Return Policy

Return & Refund Policy

We accept returns only when a product arrives damaged or defective.

Damaged or defective items

Contact us within 48 hours of delivery and provide clear photo or video proof of the issue. We’ll review the claim and, when eligible, arrange a replacement or refund.

Items we do not accept for return

We do not accept returns due to change of mind, incorrect size selection, or personal preference.

For assistance, email chapi.petsstore@proton.me with your order number and supporting photos or video.